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Shipping Policy

 

 

Free Shipping within the United States:

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the US, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.  After processing and leaving the warehouse, items usually take between 12 and 25 days (unless otherwise noted on the product page) to arrive at their destination but can take a little longer from time to time due to factors such as delayed logistics and customs clearings.
    • Customs policy: Many of the products are shipped from abroad in which the majority of cases you are not required to pay any custom fees because we mark the orders as low-value gifts (note: bamboo bike orders are not marked as low-value gifts).  Please note that custom fees (i.e. import duties, taxes and other custom charges) are not included in the item price and would become the buyer's responsibility only if required. Meraki Cole Company, LLC cannot be held responsible for delays caused by customs processing. Estimated delivery times exclude any such delays.